Frequently Asked Questions

Shipping

What are the shipping, handling, security and insurance charges? 

Shipping, handling, security and insurance fees, if any, will be clearly stated at the time of order. At times, we may extend special offers that include these fees. Your order will be shipped to you via FedEx, UPS, USPS, Registered, or Priority Mail.

Do you ship internationally? 

At this time we are only shipping nationally. Customers from other countries must make payment via bank wire and arrange for their own transportation for delivery. Additionally, customers requesting international delivery are responsible for any duties, tariffs, and/or customs fees incurred during shipment.

How do you wrap your packages? 

All of our packages are carefully and discretely wrapped, typically in paper and brown or clear tape so no indication of the contents inside is identifiable from the external box.  Privacy

Is my package insured while in transit? 

Yes.  All packages shipped via USPS, UPS, and FedEx are fully insured up with ship insurance. Should a package become lost in transit, it is the responsibility of U.S. Rare Coins and Gold Inc. to pursue any claims that may arise with the insurance company on your behalf.  The customer is not responsible for a lost or stolen package.  U.S. Rare Coins and Gold Inc. agrees to replace any lost products or issue a full refund of any payment linked to a lost or stolen package.  Any claims of a missing package must be reported within 5 days.  Failure to do so may result in forfeiture of any potential claim.

How long will it take to get my package? 

Your order is usually packaged and shipped in 3-5 business days of receipt of payment. At times, we may send your items in multiple packages to complete the order.

Does the company ever back order items? 

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your order for up to 14 days (from your expected shipping date). Even if the price of your metals continues to rise, you will not incur any additional charges. Your price was locked-in when you confirmed your order and your metals will be delivered to you at the agreed upon price. If you ordered a numismatic or supply item which has previously sold out, or is out of stock, we will either place it on back order or a refund will be issued.

Do you have a minimum order? 

There is absolutely no minimum order.

Can I change my order after my order is confirmed? 

Yes. Orders can be changed on request at any time.  Should the products already be shipped, it is the responsibility of the customer to return the items safely to us, in the manner in which they were sent.  Only then can we make any adjustments to an order.  This rule only applies to numismatic items.  With bullion, as the market is ever changing, all sales are final.

Do you accept trade-ins of precious metals? 

Yes. We are always looking for new inventory. There may also be significant tax benefit for you as well. However, you should always consult your tax advisor for more specific information.

What is the Authenticity Guarantee? 

U.S. Rare Coins and Gold Inc. only offers precious metals products from known supply sources, such as the United States Mint, Perth Mint, PAMP Suisse, etc. Or, in the case of graded coins, we only offer coins that have been authenticated by NGC (Numismatic Grading Company) or PCGS (Professional Coin Grading Services), which carry their own authenticity guarantee from the coin grading agency. If you ever receive a product that is proven to not be authentic, we will replace it or refund your money.

Pricing

Do you add a commission fee to your quoted price? 

No. The price you are quoted is the price you pay.

Are my prices locked in when I place my order? 

Once payment is executed, the price is locked in. In the case of payment by bank wire, payment is considered made when the wire is received.

Do you have quantity discounts? 

Yes. U.S. Rare Coins and Gold Inc. will offer exclusive discounts offline.  We offer various discounts for buyers who look to purchase much larger quantities.

Payments

What form of payment does U.S. Coins and Gold Inc. accept? 

Payment must be made in United States Dollars and provided using a Bank Wire, Electronic Check, PayPal, or any major credit card.

Depending upon the product, we accept payments according to the following schedule:

We will accept payment according to the following guidelines:

Bank Wires are accepted for any orders, regardless of the amount;

Credit Cards are accepted for orders up to $15,000;

Electronic Check (a/k/a - Check-by-Phone or ACH) is accepted for orders up to $15,000; Electronic Check is most cost effective for you and only requires your bank name, routing number, and account number - all found on the front of your check.

PayPal is accepted for orders up to $15,000;

Do you have a holding period on Electronic Check orders? 

Yes, orders paid for via Electronic Check are subject to a funds verification aging period of at least 10 business days. Direct Bank Wire payment is always recommended when possible.

Where and how do I send Bank Wire funds? 

Upon selecting the Bank Wire payment option and placing an order, we will provide you with instructions, which will include our bank name, ABA routing and account number